Purchases
Items purchased online, especially LPs and used items of limited press can occasionally be sold out when you place your order. Inventory is updated every 24 but will occasionally have overlap due to limited availability on certain items. An email notification will be sent (in a timely fashion) to let you know if this occurs. We reserve the right to cancel and refund any order as mistakes can occur.  While our inventory is 95% accurate, when managing 10,000+ items inaccuracies can occur. If an item is accidentally offered online that we do not have, we will refund the purchase and cancel the order. If an item is listed accidentally as $0.00, this order will be considered a pricing error and canceled. All orders have the option to be either held at the shop for pick up at our Ann Arbor, MI location or may be shipped worldwide for additional shipping and handling fees. All US VINYL orders will ship USPS Media Mail, CD First Class Mail,  within 5-7 days of purchase (may be longer if purchased near a US holiday). We use Delivery Confirmation on all US shipping  and will provide tracking numbers on those orders if requested. International orders ship First Class International and can take up to 6 weeks depending upon the customs restrictions for that particular country. No tracking is available on overseas orders. If you are making a large, International purchase, we suggest contacting us to purchase an extra upgrade to USPS International Priority for your package. 
 
Return Policy
Defective merchandise new or used may be returned within 14 days of purchase for REPLACEMENT ONLY. If item is out-of-stock upon return, a STORE CREDIT will be issued for the exact amount of item. NO REFUNDS will be offered. A receipt is required for all returns. Any new items must be in original packaging upon return. There are no returns allowed on special orders, discontinued items, or any new items that have been opened/used in any way. Mail order customers are responsible for any/all return shipping charges unless exceptions have been made. All packages should be returned to:
UNDERGROUND SOUNDS
255 E. LIBERTY ST. suite 249
ANN ARBOR, MI  48104
 
DELIVERY METHODS
 
Shipping
Flat Rate Shipping Fee for all domestic orders: $5.00, regardless of size or quantity.
PLEASE NOTE: If there are any discrepancies on our end due to system errors (ex. too little/too much shipping paid online) we reserve the right to contact the customer to work out the difference, whether it be an amount due or an overage credit that needs to be issued. (This error occurs very infrequently and often works in the customer’s favor.)
All VINYL US orders will ship USPS Media Mail, CD orders First Class Mail within 5-7 days of purchase (may be longer if purchased near a US holiday). We use Delivery Confirmation on all US shipping and will provide tracking numbers on those orders.
International orders ship First Class International and can take up to 6 weeks depending upon the customs restrictions for that particular country. No tracking is available on overseas orders. If you are making a large, International purchase, we suggest contacting us to purchase an extra upgrade to USPS International Priority for your package. International shipping rates are calculated at time of purchase. The default method is USPS First Class International or USPS Priority International (generally, which ever is cheapest). Please consult the USPS International Rate Calculator for a better idea of the charges. You can use the weights below as a guide to help you determine shipping amounts via the link above. PLEASE USE THE RATE CALCULATOR FOR AN ESTIMATE ONLY. EXACT SHIPPING MAY DIFFER SLIGHTLY. Customers should email for an exact shipping quote.
LPs + mailer = 1lb 4oz (single LP only)
7"s/45s + mailer = 6oz (single 7" only)
CDs + mailer = 5oz (single CD in plastic jewel case only)
When sending us an email for a price quote, please include your full name, shipping address, and phone number so we can get you an exact total that includes shipping charges.